TREADKIN
RETURNS & REFUNDS POLICY
Effective Date: August 14, 2026
We want you and your little one to love your Treadkin shoes. If something isn't right, this Returns & Refunds Policy explains how returns, exchanges and refunds work. This policy forms part of, and should be read together with, our Terms & Conditions (Terms of Sale). Any capitalized terms used here have the meaning given to them in those Terms.
1. Return Window
You may request a return of eligible item(s) within 14 days from the date of purchase. Return requests made after this 14-day period cannot be accepted. To meet the deadline, we must receive your return request within the 14-day window (see “How to Start a Return” below).
2. Eligibility — Condition of Items
To be eligible for a return, item(s) must be:
• unworn, unwashed, and unaltered;
• returned in their original packaging (including any boxes, tags, and inserts); and
• in original, saleable condition.
All returns are inspected on arrival. We reserve the right to refuse a return, or to reduce or decline a refund, for item(s) that are received worn, washed, altered, damaged, incomplete, or otherwise not in the condition described above. Item(s) that are not eligible may be returned to you at your expense.
3. Non-Returnable Items
The following cannot be returned or refunded:
• item(s) marked “Final Sale”;
• item(s) that have been worn, washed, altered, or damaged after delivery; and
• gift cards and any other item identified as non-returnable at the time of purchase.
4. How to Start a Return
All returns must be requested and authorized by us before you send anything back. Please follow these steps:
1. Contact us first. Email us at hello@treadkin.com within 14 days of purchase with your order number, the item(s) you wish to return, and the reason for the return. If the item arrived damaged or incorrect, please include photos.
2. Wait for authorization. We will review your request and, if your return is eligible, reply with a return authorization together with return instructions and the return shipping address to use for your specific order.
3. Send the item(s) back. After you receive your return authorization, ship the item(s) back to the address we provide, within the timeframe stated in your return instructions.
Please do not send any item(s) back before you receive a return authorization and a return address from us. Item(s) returned without prior authorization, or sent to any address other than the one we provide, may be refused, delayed, or may not qualify for a refund.
5. Return Shipping Costs
Return shipping is arranged and paid for by you, the customer, unless the return is due to our error (see “Damaged, Defective, or Incorrect Items” below). We recommend using a tracked and, where available, insured shipping service, as we cannot be responsible for returns that are lost, delayed, or damaged in transit before they reach us.
Because our fulfilment and warehousing operations are international, the return address we provide may be located outside the United States. Any return shipping charges, and any customs duties, taxes, or fees associated with returning item(s), are the responsibility of the customer and are non-refundable.
Original shipping costs paid at checkout are non-refundable.
6. Refunds
Once we receive your returned item(s) and confirm they meet the eligibility conditions above, we will process your refund to your original method of payment within 5-10 business days. We will notify you by email once your refund has been processed.
Your refund will reflect the amount you paid for the returned product(s). It will not include the original shipping costs, return shipping costs, or any customs duties, taxes, or fees. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
7. Exchanges
The fastest way to get the size or item you want is to request a return for the original item and place a new order for the replacement. If you would like help with an exchange, contact us at hello@treadkin.com and we will do our best to assist. Exchanges are subject to the same eligibility, timing, and return-shipping conditions set out in this policy.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at hello@treadkin.com within 14 days of delivery with your order number and photos of the item(s) and packaging. Once we have confirmed the issue, we will arrange a replacement or a full refund of the affected item(s) at no additional cost to you, including any return shipping we ask you to arrange for the affected item(s). This does not affect your statutory consumer rights.
9. Late or Missing Refunds
If you have not received a refund that we have confirmed as processed, please first check your bank account and contact your credit card company or payment provider, as processing times on their side can vary. If you have done this and still have not received your refund, please contact us at hello@treadkin.com and we will help.
Contact
For any questions about returns or refunds, please contact:
Egrowmerce LLC (Treadkin)
312 W 2nd St, Unit #A9023
Casper, WY 82601, United States
Email: hello@treadkin.com
Website: www.treadkin.com